General Company FAQs
Do you sell to homeowners or only contractors?
Yes. We are open to both homeowners and contractors, and all showroom locations are open to the public.
What are your showroom hours?
Our showrooms are open Monday through Friday from 7:00 AM to 3:30 PM.
Do I need an appointment to visit the showroom?
No appointment is necessary.
Do you offer material takeoffs or project estimating?
We can assist with material estimating for many projects, but we recommend using your contractor to estimate the amount of material you need.
Can you help me choose products for my project?
Yes. Our team can help guide product selection based on your project goals, budget, climate conditions, and design preferences. But in the end, the choice is yours.
Do you stock materials or are products special order only?
We stock many commonly used products and materials. Some specialty colors, finishes, or systems may require special ordering.
Do you offer delivery?
Yes. Delivery cost may vary based on project location.
Do you work with DIY customers?
Absolutely. We regularly help homeowners and DIY customers with product selection and project guidance.
Stone & Veneer FAQs
What is the difference between natural stone and manufactured stone veneer?
Natural stone is quarried stone cut for installation, while manufactured stone veneer is a lighter cement-based product designed to replicate natural stone.
Can stone veneer be installed indoors and outdoors?
Yes. Many stone veneer products are suitable for fireplaces, accent walls, exterior siding, outdoor kitchens, and more.
Does manufactured stone require sealing?
Some applications benefit from sealing, while others do not require it. Recommendations vary by product and environment.
Can stone veneer be installed over drywall?
Interior applications may allow installation over drywall, but exterior and wet-area installations typically require cement board or approved substrates.
Stucco FAQs
What types of stucco systems do you carry?
We offer a range of stucco products including traditional stucco systems, synthetic stucco/EIFS products, finishes, base coats, and accessories.
What is the difference between EIFS and traditional stucco?
Traditional stucco is cement-based, while EIFS (Exterior Insulation and Finish System) includes foam insulation and synthetic finishes.
Do you color-match stucco finishes?
Yes, many stucco finishes can be custom tinted or color matched to existing stucco for repairs or add-ons.
Waterproofing FAQs
Why is waterproofing important?
Proper waterproofing helps prevent moisture intrusion, mold growth, structural damage, and costly repairs.
What waterproofing products do you carry?
We offer waterproof membranes, drainage systems, flashing products, sealants, coatings, and related accessories.
Can you recommend the right waterproofing system for my project?
Yes. Our team can help identify products appropriate for foundations, decks, showers, exterior walls, and other applications.
Contractor-Focused FAQs
Can you source specialty or hard-to-find materials?
In many cases, yes. We work with multiple manufacturers and suppliers to help source specialty products.
Do you provide jobsite delivery?
Yes. Delivery options are available for many projects and jobsite types.
Do you offer training or product demos?
Depending on the manufacturer and season, we may host product demonstrations, training events, or contractor education opportunities.
Homeowner-Focused FAQs
I’m not sure where to start. Can someone walk me through my project?
Yes. Our showroom staff can help explain products, design options, and next steps for your project.
Can I take samples home?
Sample availability varies by product, but many showroom items have sample options available.
Do you have displays I can view in person?
Yes. Our showrooms feature product displays so customers can compare colors, textures, and finishes in person.
Can you recommend installers or contractors?
Yes, we are able to recommend local installers or contractors familiar with our products.